Because we pride ourselves on exceptional service and outstanding value, when you make a reservation, we hold a place just for you. In addition, we keep our guest to guide ratio LOW! In order to maintain our high standards, please understand that we must adhere to the following cancellation policies.
Full payment is required at the time of reservation to reserve your place on any local tour.
Full Refund: We reserve the right to change any itinerary to match existing conditions. If we must cancel due to unsafe or unsuitable weather or sea conditions, you will have your choice of credit, or a full refund. We are not responsible for non-refundable hotel or transportation costs.
Partial Refund: If you cancel more than 5 days before your tour, you will receive a refund or credit (your choice), less a $10/person service charge.
No Refund: No refund or credit will be given if you cancel less than 5 days before your tour or if you fail to attend any part of it. You may substitute another paddler provided they meet any skill or experience requirements.
